Terms & Conditions
www.redpropeller.co.uk - Published January 2017
You are advised to print and retain a copy of these Terms and Conditions as they may change at a later date.
Terms and Conditions
Our Terms and Conditions will apply to all transactions on this site and are intended to follow the guidelines set out in the DTI's Distance Selling regulations (2000). They do not affect your statutory rights.
Our terms and conditions may change at any time. Changes will take effect on the date they are published on the site (see the date at the top of this page). Before placing an order you will be asked to read and accept these terms and conditions.
The Contract
At various stages throughout the ordering process and before finally submitting your order you will have an opportunity to check and correct any input errors.
Alternatively, we may decline all or part of your order for any reason, in which case our second email will tell you so.
PRICES & PAYMENT
All prices and charges are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see 'Delivery' below).
The total cost of your order will be the price of the products you order plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order.
We make every effort to ensure that all information on this site is accurate. However errors can occur, if we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
We accept payment by Mastercard, Visa and Delta via Paypal. Payment is deducted when an order is submitted. We will also accept payment by BACS or Cheque by prior arrangement.
DELIVERY
We will try to process all orders so you receive them within 28 days. If for any circumstance an order cannot be processed within this time, we will notify you with the option of a full refund
All products are delivered either by courier or by post, depending on their size and value.
We may deliver the goods to you by separate instalments. In such cases we will endeavour to co-ordinate the separate deliveries as much as possible.
All deliveries must be signed for.
Please open all deliveries immediately, any omissions or errors must be reported within three working days.
Our courier will attempt to deliver your goods next working day (see above schedule) if you are not there to sign for the goods a calling card will be left at the delivery address, this card contains the contact details and area map for the nearest courier depot. If you do not contact the courier depot delivery will be attempted the following working day. At this point if you are not at the address to sign, the goods will be held at the courier depot until you contact them. If you request a re-delivery you will be charged a further postage charge, if you collect the goods there is no surcharge.
We encourage you to contact the courier ASAP, failure to contact the courier within 5 working days of the first delivery attempt will result in the goods being returned to us.
DELIVERY CHARGES
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and will always be confirmed before final checkout.
You will only pay one delivery charge, irrespective of the number of products ordered (subject to weight and insurance valuation limits). If you order two or more products which fall into different categories, the higher charge will apply.
DELIVERY TIMES
We will try to process all orders so you receive them within 28 days. If for any circumstance an order cannot be processed within this time, we will notify you with the option of a full refund
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Please allow extra days for deliveries to remote postcodes.
CANCELLATIONS AND RETURNS
You can cancel your purchase at any time either before or up to 24 hours after delivery by:
e-mailing us at info@redpropellergallery.co.uk or phoning us on 01548 854573.
Your product must be complete, and in 'as new' condition as you received it in.
You will receive a full refund upon satisfactory return of the goods, and the cancellation is free of charge provided you inform us that you intend to cancel within this 24 hour period and return the goods within a reasonable period of time, postage for the return of the goods will be required to be made by the customer. We cannot cancel your purchase when: you are unable to provide proof of purchase; The goods have been damaged since delivery.
CANCELLATIONS BY US
We reserve the right to cancel the Contract between us if:
We or our suppliers have insufficient stock to deliver the goods you have ordered or such goods have been discontinued; One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be liable to pay any additional compensation for disappointment suffered.
RETURN OF FAULTY GOODS
If there is a fault with your product we will normally offer a prompt repair, exchange or refund (at our discretion). Under normal circumstances we will offer you the choice of an exchange or refund.
When returning products you are advised to use an insured parcel service which requires a signature on delivery as we will not be held responsible for products lost or damaged in transit. THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
Data Protection
We take a responsible approach to data protection and never pass on your details to third parties, from time to time we may use your details to inform you of exhibitions etc., if you do not wish to receive any communications please indicate this when placing your order.
OUR WEBSITE
General
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
These terms and conditions only cover Red Propeller Gallery’s website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.